Senior Technical Support Manager
Tier II escalation lead for PACS, DR panels, and cloud migrations. Architected 10+ PACS migrations (including a 1M+ file Candelis legacy transfer when vendor tooling failed), drove a 54-account cross-vendor cloud restoration, and support clinics across the Caribbean, East Africa, and East Asia. Built the in-house tooling that makes it possible.
- Led 10+ PACS migrations — single largest moved 1M+ files after writing a custom C-Store sender to bypass broken vendor tooling
- Restored 54 customer cloud accounts during a cross-vendor PatientImage / RADinfo transition
- Diagnosed and fixed a fleet-wide Windows 11 random-MAC licensing bug; set the shipping-PC standard to prevent recurrence
- Built production tooling adopted company-wide: DICOM PACS Migrator, RadAtlas, Generator Specs, WiFi Tool, acquisition-PC network scanner
- Produces the Maven Imaging YouTube tutorial library (VoyanceX, VXvue, Rayence, Genoray, AMRAD) and trains a major OEM’s field engineers