Matt Parker

Senior Technical Support Manager

Sarasota, FL

Last updated

Skills

PowerShellWPF, AutomationPythonPyQt6, CLI ToolsJavaScriptUserscripts, Web AppsKotlinAndroid AppsC#WinForms, .NETC++Desktop AppsHTML / CSSSingle-file AppspfSenseFirewall, DNS

Experience

Senior Technical Support Manager

Maven Imaging — Sarasota, FL

Feb 2021 — Present

Tier II escalation lead for PACS, DR panels, and cloud migrations. Architected 10+ PACS migrations (including a 1M+ file Candelis legacy transfer when vendor tooling failed), drove a 54-account cross-vendor cloud restoration, and support clinics across the Caribbean, East Africa, and East Asia. Built the in-house tooling that makes it possible.

  • Led 10+ PACS migrations — single largest moved 1M+ files after writing a custom C-Store sender to bypass broken vendor tooling
  • Restored 54 customer cloud accounts during a cross-vendor PatientImage / RADinfo transition
  • Diagnosed and fixed a fleet-wide Windows 11 random-MAC licensing bug; set the shipping-PC standard to prevent recurrence
  • Built production tooling adopted company-wide: DICOM PACS Migrator, WiFi Tool, acquisition-PC network scanner
  • Produces the Maven Imaging YouTube tutorial library (VoyanceX, VXvue, Rayence, Genoray, AMRAD) and trains a major OEM’s field engineers
DICOM C-StoreCandelis ImageGridVoyance / VoyanceXPatient Image CloudVXvueRayence DRHyper-VUniFi VPNFreshdesk

Systems Administrator

ThinkTV (PBS Affiliate) — Dayton, OH

Apr 2014 — Feb 2025

Concurrent with the start of the Maven Imaging role.

Administered the full network and server stack for a regional PBS station serving Dayton and Cincinnati — physical and virtual Windows Servers, Cisco networking, SCCM, and the broadcast-automation infrastructure that had to stay on-air 24/7.

  • Led Hyper-V virtualization initiative, consolidating physical hardware
  • Implemented SCCM from scratch to manage 100+ Win7/10 workstations
  • Deployed Cisco ISR 4300, ASA firewalls, and Catalyst 2960/3560/SG300 switches
  • Maintained Grass Valley K2 video servers + Harmonic encoders on the broadcast side
Windows Server 2008–2016Active Directory & GPOHyper-VSCCMPRTGCiscoAvaya VOIP

IT Support Technician

Dayton Technology Group (MSP) — Dayton, OH

Jun 2010 — Apr 2014

Managed day-to-day operations across multiple MSP client environments — Active Directory, Group Policy, DNS/DHCP, legacy server decommissioning, and 24/7/365 network monitoring with escalation to senior admins when needed.

  • Migrated file servers + legacy apps off Windows Server 2003 R2 to 2012 R2
  • Built network/system documentation — topology diagrams and runbooks
  • Onboarded new users and trained them on workflows, software, and phone systems
Windows Server 2003–2012 R2Active DirectoryGroup PolicyAvaya IP OfficeEndpoint security
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